STANDARD 1-DAY PUBLIC FUNDAMENTALS SEMINAR

A one day KM Fundamentals Seminar public or in-house, physically or virtually, that focuses middle management and KM practitioners on the what, why and how to implement KM. This one day seminar can also be delivered virtually in 4 sessions of 2 hours each, and customised topics can be selected, as follows:

Why KM?

• The Big Picture

• The global knowledge driven economy

• Knowledge as the critical key asset for knowledge driven organisations

• Knowledge as the key factor of production

• The Business Case

• Much faster and better ways to manage knowledge creation, transfer, retention and application

• From fragmented knowledge to collective organisational / institutional knowledge

• Significantly reduced costs to avoid repeating mistakes and re-inventing, with reusable knowledge assets

• Knowledge / Intellectual asset management

• The Five Dimensions Framework

• Personal, team, organisational, inter-organisational and global KM

• Effective information communication, collaboration, learning, knowledge and innovation asset management

• Building personal, team, and organisational knowledge capital

• Knowledge competencies development

• Incremental and radical knowledge creation and innovation

What is KM?

• Key KM Definitions and concepts

• Successful KM Cases

• International KM Standards and Best Practices

• KM Approaches

• Principles led KM & Governance

• Strategic and operational KM

• Knowledge driven leadership

• KM strategy development

• Knowledge SWOT

• Building a KM vision, values and mission

• Knowledge sharing and knowledge protecting policies

• Knowledge Driven Mindset and Culture

• Three knowledge paradigms

• Recognition, motivation and knowledge work

• KM roles and responsibilities

• 9 Step KM Process

• Knowledge Platforms and Systems

• KM Tools and Techniques Directory

How do we start to implement KM?

• KM Implementation Framework & Methods

• KM Critical Success Factors

• Risk and Quality Management

• Business Value measurements / indicators

• KM Implementation Plans

• KM Assessment Tools

• The KM Pilot process

• KM Competence Management

• KM Performance Management

• Selecting KM methods, tools and techniques that 'make the biggest difference'

How to use some key KM Tools and Techniques

from 'episodic learning'  to continuous learning, knowledge and innovation

• Virtual / hybrid working

• Some key KM Tools

• Virtual discussion forums

• Communities of Practice

• Intelligent search and alert management

• Expert locator / expertise finder

• Collaborative team workspaces 'Send & Share models'

• Peer Assists

• Learning before / during / after

• Lessons identified to lessons learned process

• Reflective journals, self/team enquiry, blogs, wiki's

• Digital asset management

• Document / content management

• Knowledge Platforms